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Frequently Asked Questions
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I want to clean my sofa/ have it cleaned professionally! Do you know anyone who does that?Yes! We'd recommend Spider Professional Cleaning- they not only do upholstery but carpets, mattresses, etc. We always recommend searching and reading reviews before making any final decisions. If you wanted to look into doing it yourself, make sure you have the proper cleaning code (answered in following question) and after you've done some research, you can test a small patch on your sofa to make sure it works. We always recommend having your couch professionally done to avoid any mistakes or issues.
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How do I clean my Fabric sofa? ( Cleaning Codes)Every fabric that is manufactured to be put onto a sofa has a cleaning code that goes with it. Make sure to get the cleaning code from your associate to have for future reference. Cleaning codes: Cleaning codes are universal and can be googled very easily. for ease, we've listed them below: W: Water Based Cleaner Spot clean using the foam only from a water-based cleaning agent such as a mild detergent or non-solvent upholstery shampoo product. Apply foam with a soft brush in a circular motion. Vacuum when dry. S: Solvent Cleaner Spot clean using mild water-free solvent or dry cleaning product. Clean only in a well ventilated room and avoid any product containing Carbon Tetrachloride or other toxic materials. WS: Water / Solvent Cleaner Spot clean with a mild solvent, an upholstery shampoo or the foam from a mild detergent. When using a solvent or dry cleaning product, follow the instructions carefully and clean only in a well ventilated room. Avoid any product that contains Carbon Tetrachloride or other toxic materials. With either method, pretest a small area before proceeding. X: Vacuum Only Clean this fabric only by vacuuming or light brushing to prevent accumulation of dust and grime. Water-based foam cleaners or solvent-based cleaning agents of any kind may cause excessive shrinking, staining or distortion of the surface pile and therefore should not be used. D: Dry Clean Only
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How do I clean my Leather Sofa?Make sure that you know the leather that's on the piece of furniture you are about to clean! Different leathers call for different cleaners-otherwise, you may have dyes come out that you never intended to happen. We always recommend further research into cleaning leather for accuracy. Protected leather ( Semi Aniline, Pigmented Leather) Semi-Aniline and specially pigment protected leather can stand up to heavier use and cleaning than aniline leather. But stay away from products containing ammonia or alkaline, which can damage leather beyond repair. Avoid saddle soap, detergents, oils, furniture polishes, or abrasive materials and always read if it can be used on protected leather. A simple boxed leather cleaner that is meant for protected/semi-aniline leather works great! Distilled water on a lightly damp rag will also work. Make sure to clean areas where skin touches the most. Skin naturally breaks down leather ( especially sunscreen) due to the natural oil produced by our skin. When cleaning leather- make sure to use the cleaner on heavily used areas of the furniture piece and use a cleaner on the entire piece ( especially on places where there's a prominent heat source near by). Commercial leather cleaning brands recommended: Uniters, Leather Master, Leather Magic, etc. Unprotected Leather (Aniline, Full Aniline, Pull-Up leather) It has little or no protective coating other than perhaps a dirt-resistant treatment or a wax coating, but it's more sensitive to staining that protected leather. Natural surface grains and markings may be seen on the leather, which can develop a patina over time. Some furniture makers recommend doing nothing more than dusting unprotected aniline leather with a clean, dry cloth and vacuuming it regularly using a soft brush attachment. Others advise gently wiping the surface with a cloth slightly dampened with distilled water, or cleaning it with an approved cleaner (meant for unprotected leather). The natural look is sensitive to scratching and staining, so take care when cleaning. Consult the manufacturer’s cleaning directions or a leather cleaning professional before using any products, and test them out first on a hidden surface. you can look further into the article provided Leather Cleaning Article OR look into companies such as the one listed below: Uniters Leather Cleaning Products
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My leather sofa has a small tear in it, how can I fix it?Leather can be hard to fix, but we recommend using Vinyl Magic This is Kingston's ONLY independent Mobile Leather and Vinyl Repair Service. Get in contact and ask for a quote today. Another alternative is Camden Upholstery located in Camden East, just outside of Kingston.
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I was looking to have a piece of furniture reupholstered, do you recommend anyone?Yes! We recommend Camden Upholstery located in Camden East!
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How do I take care of the cushions on my sofa?You can maintain your sofa using multiple techniques, such as: Flipping: you should flip cushions and pillows on a regular basis. This is crucial in maintaining the shape and to extend the life of your sofa. Fluffing: You should fluff cushions and pillows on a regular basis. Take each cushion and push along the cushion surface front to back and side to side to work back into shape. Regulating: You should regulate cushions if the cover seams are wavy and do not line up with the cushion shape. Unzip the cover and hold the top of the cover by the zipper with one hand. With the other hand reach inside the cover to grab the front of the cushion. Pull in opposite directions to shift the cushion to its correct position inside the cover. Vacuum upholstery regularly with a soft brush attachment. For cushions and Pillows that contain feathers and down: Feathers and down will settle over time and have a more relaxed appearance than a foam cushion. Cushions and pillows that contain feathers and down require more frequent maintenance Feathers and down may occasionally work their way through the downproof ticking. This is normal and shows that the cushion is "breathing" properly.
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Does Your company deliver to Quebec (Montreal)?Quebec has different permits for delivery and signage when it comes to commercial vehicles (deliveries), so although we may be able to drive 10 mins into Quebec, we are usually unable to deliver anything much further without adding on extra fee's. We'd recommend renting a truck and pick it up from our warehouse. If you still have questions, please get in touch.
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I live in another State/ Province (other than Quebec), could I get anything delivered to me?Although our team doesn't deliver out east or out west, we could look into third party companies that could deliver furniture to you. Because its handled by a third party delivery company, any damages sustained after it leaves our warehouse is not our responsibility. We do not deliver to the united states, but if you have any specific questions, you can get in touch.
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Can I pick up my order when it comes in?Yes! Our warehouse is located at 1880 John Counter Blvd. in Kinston, ON. As long as you let the Sales Associate you were working with know what day you'd like to pick up your order, we can set everything up.
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Can I have my pieces delivered any day of the week?Our delivery days are from Tuesday to Friday and our delivery schedule is as follows: Tuesday: Kingston and Surrounding Area Wednesday: ( West) Prince Edward County, Belleville, Port Hope, Etc. Thursday: (East) Brockville, Ottawa, Cornwall, etc. Friday: Kingston and Surrounding Area Please Note: We don't always make trips to Ottawa every week, only when orders are going in that direction which may be limited. Please call us if you have any further questions.
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I got my chair delivered a while ago and now it needs servicing, can you come do that?We can service chairs/ recliners within 1 years purchase. If we were to come and service the piece, we would come at our convenience and delivery schedule. If the chair has been purchased over a year, we can service it for a fee. If you are located out of town, and can't bring the piece back yourself, we can pick it up and deliver it for a fee.
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Do you offer financing?We do not have financing but we understand that life happens and paying everything up front can be difficult! We do have the option if you purchased something off the floor, we can set up a payment system where you pay 20% up front and for 3-4 months, pay off the balance before it gets delivered.
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If I purchase something off the floor and take it home, can I take it back if I end up not liking it?We do our best to make sure that you receive as much information on the piece you are interested in as possible. That includes measurements, taking home samples to see how they look in your home, and time to make sure the piece is right for you and what you've been looking for. We also recommend that if you're interested in a floor model, to come view it and take a thorough look at the piece before making a final decision. Mattresses are also something we recommend you come and try out. We do our best to make sure we pair the best mattress to your needs. If you are unhappy with how the piece looks or sits, we may be able to return the item with a 30% restocking fee at our discretion and if the piece is still in excellent condition. We do our best to find solutions before taking returns. If we find the piece has sat in your home long enough and has possible marks/ stains due to having been lived in- we have the right to refuse a return, but we will provide you with assistance in finding the best solution for you. If a piece is a clearance item, it is final sale once purchased! We do not take returns on mattresses. We apologize for any inconvenience.
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If I buy something that is a custom order, is it possible to cancel it and get my deposit back?When it comes to custom orders, we do our best to discuss your wants and needs and what your looking for when it comes to your furniture. If, for some reason, you need to cancel your order, then you have 24 hours to cancel it and get a full refund on your deposit. After 24 hours have passed and you want to cancel your order, you have to pay 10% cancellation from the deposit you put on your order. If you have any other questions about this subject, please ask one of our Design associates.
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I just got my custom order and I no longer want it, can I change my mind?We ask that when deciding on a custom order that you be certain that the items you're liking, are in fact what you want. If an item has been delivered from the manufacturer to our warehouse and you no longer want it, a 30% restocking fee will apply. If your custom order has been delivered and you are unhappy with how the piece looks or sits, we may be able to take the item with a 30% restocking fee at our discretion and if the piece is in excellent condition. We do our best to find solutions before taking returns. A delivery fee may apply for returns. If a clearance item has been purchased, that is final sale!
Can't find the answer you're looking for? Don't worry. Our Design Associates will be glad to help with any inquiry you may have.
You can contact us HERE.
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